There are many different ways of looking at leadership. One of the most important for me has been to trust my intuition over the course of a long career. Sticky situations often require quick decisions. Hesitation can have a very negative effect. At the same time, great care has to be taken in thinking through decisions. The tendency is to believe that good organization overcomes some of these challenges, but good organization is about people, teamwork and the ups and downs of emotions in the workplace. The differences between intuitive responses to complex situations and defaulting to the organizational line are sometimes complex and broad. Due process is essential, but not if process becomes an excuse for inaction.