Are social media, social? (Part Three)
Some non-profits are using Social Media for real results. They are raising the profiles of their charities as well as increasing the brand awareness of their work. They are connecting with a variety of communities inside and outside of their home environments. In the process, Twitter is enabling a variety of exchanges many of which would not happen without the easy access that Twitter provides. These are examples of growth and change through the movement of ideas and projects. Twitter posts remind me short telegrams and as it turns out that may well be the reason the 140 character limit works so well. Social networks facilitate new forms of interaction and often unanticipated contacts. It is in the nature of networks to create nodes, to generate relationships, and to encourage intercommunication. That is after all, one of the key definitions of networks.
Alexandra Samuel suggests: “But here’s what’s different: you, as an audience member, can decide how social you want your social media to be. If you’re reading a newspaper or watching TV, you can talk back — shake your fist in the air! send a letter the editor! — or you can talk about (inviting friends to watch the game with you, chatting about the latest story over your morning coffee). But the opportunities for conversation and engagement don’t vary much from story to story, or content provider to content provider. On the social web, there are still lots of people who are using Twitter to have conversations, who are asking for your comments on that YouTube video, who are enabling — and participating in — wide-ranging conversations via blog and Facebook. You can engage with the people, organization and brands who want to hear from you…or you can go back to being a passive broadcastee.”
These are crucial points, a synopsis of sorts of the foundational assumptions in the Twitterverse and the Blogosphere. At their root is an inference or even assertion about traditional media that needs to be thought about. Traditional media are always portrayed as producing passive experiences or at least not as intensely interactive as social media.
Let’s reel back a bit. Take an iconic event like the assassination of John F. Kennedy. That was a broadcast event that everyone alive at the time experienced in a deeply personal fashion. The tears, the pain, people walking the streets of Washington and elsewhere in a daze, all of this part and parcel of a series of complex reactions as much social as private. Or 9/11, which was watched in real time within a broadcast context. People were on the phone with each other all over the world. Families watched and cried. I could go on and on. It is not the medium which induces passivity, but what we do with the experiences.
So, Twitter and most social media are simply *extensions* of existing forms of communication. This is not in anyway to downplay their importance. It is simply to suggest that each generation seems to take ownership of their media as if history and continuity are not part of the process. Or, to put it another way, telegrams, the telegraph was as important to 19th century society as the telephone was to the middle of the 20th century.
In part one of this essay, I linked Twitter and gossip. Gossip was fundamental to the 17th century and could lead to the building or destruction of careers. Gossip was a crucial aspect of the Dreyfus affair. Gossip has brought down movie stars and politicians. The reality is that all media are interactive and the notion of the passive viewer was an invention of marketers to simplify the complexity of communications between images and people, between people and what they watch and between advertisers and their market.
For some reason, the marketing model of communications has won the day making it seem as if we need more and more complex forms of interaction to achieve or arrive at rich yet simple experiences. All forms of communications to varying degrees are about interaction at different levels. Every form of communication begins with conversations and radiates outwards to media and then loops back. There is an exquisite beauty to this endless loop of information, talk, discussion, blogging, twittering and talking some more. The continuity between all of the parts is what makes communications processes so rich and engaging.